September 27, 2023

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Worker upskilling needed to address IT-BPM ‘talent crisis’

2 min read

By Revin Mikhael D. Ochave, Reporter

THE PHILIPPINES needs to have a national talent upskilling program to address the lack of qualified workers for jobs in the information technology and business process management (IT-BPM) sector, according to industry groups.

Jack Madrid, IT and Business Process Association of the Philippines (IBPAP) president, said a national talent upskilling program would help improve the IT-BPM workforce and ease the “talent crisis” plaguing the sector.

He told BusinessWorld in an e-mail there is a need to form an IT-BPM services online talent hub, as well as establish early-stage interventions to improve the employability of senior high school and higher education institution graduates.

He also proposed raising the capacity for specialized degree courses to increase talent supply for the IT-BPM sector.   

“This will involve multiple interventions across multiple years that will require collaboration between Philippine IT-BPM’s stakeholders in the government and academe,” Mr. Madrid said.

The IBPAP is the umbrella association representing the local IT-BPM industry.

Mr. Madrid noted the Philippines is not exempt from the talent supply gap in the global market.

“In fact, according to the Philippine IT-BPM Industry Roadmap 2028, many organizations cite the need for a continuous supply of quality and skilled talent as the sector’s most critical growth engine,” he said.

Rosario Cajucom-Bradbury, managing director of the Contact Center Association of the Philippines, said many IT-BPM companies have invested in improving the skills of their employees.   

The CCAP, representing the contact center sector, is one of the sub-sector partner associations of the IBPAP.   

“It has become an imperative for many of the IT-BPM or business process outsourcing companies to invest in re-skilling and upskilling their employees to address shortage of ready-to-hire talents with critical skills needed in the near future,” Ms….


2023-04-10 12:31:24

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