An irritating problem for fans of the McDonald’s McFlurry and soft-serve ice cream is the constant breakdowns of the ice cream machines that dispense the frozen desserts.
For years, diners have grimaced over being unable to purchase a frozen treat at McDonald’s because the machine that makes the McFlurry is out of service. The machines, which are made by Taylor Company, are often reportedly out of commission because they need to be disassembled every two weeks for cleaning, according to a Food & Wine report.
However, it could also be because the machines reportedly require a mandatory, daily, four-hour pasteurizing process, according to a June 5 CBS News report. Whichever is the case, it means a lot of downtime for those McFlurry machines.
So Many Machines are McBroken
The problem of out-of-service McDonald’s ice cream machines is so big that a website, McBroken.com, tracks the amount of the fast-food restaurant’s ice cream machines that are “broken.” On June 5, the website reported that 11.07% of all McDonald’s ice cream machines were “broken.”
New York’s ice cream machines seemed to have to most problems as 26.53% of that city’s McDonald’s McFlurry machines were not working, according to McBroken. San Diego had the next highest amount with 19.44% “broken,” followed by Philadelphia at 17.5%, Houston and San Jose, Calif., tied at 14.29%, Phoenix at 13.56% and Washington, D.C., at 12.77%.
Now, if one of these McDonald’s ice cream machines, which reportedly cost $18,000, actually has a mechanical problem, not just a cleaning or required procedure, then a Taylor certified technician needs to service the machine, according to reports.
A small California tech startup known as Kytch in 2019 developed a diagnostic device that could troubleshoot issues with the ice cream machines that would allow McDonald’s franchisees to bypass Taylor technicians and repair the machines themselves.
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In May 2021, Kytch filed a lawsuit against Taylor…
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